Meet Our Staff

Joseph Novielli Jr.

Owner/Partner
  • 610-524-7860 ext 102

  • jnovielli@whitfordinsurance.com

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Joe began his insurance career in 1982 at INA as an underwriter. He subsequently worked at National Grange Mutual, Crum and Forster Personal Insurance and HPB Inc. rotating through all sectors in the property, casualty, life, health and business insurance arena.

In 1990, Joe founded the independent agency of Insurance Advisory Network, Inc. His business grew from zero clients to well over 800 in less than 4 years.

In 1994 Joe’s agency merged with Whitford Insurance Inc. becoming Whitford Insurance Network, Inc.

Joe is married to his high school sweetheart Karen. They have 4 children and currently live in West Chester, Pennsylvania.

Bob Ward

Owner/Partner
  • 610-524-7860 ext 101

  • rward@whitfordinsurance.com

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Bob began his insurance career in 1980 at General Accident insurance company in Philadelphia as a third party claims adjuster. In 1981 he moved to INA insurance company as an underwriter.

In 1983, he joined The F.J.  Ward agency in Coatesville as an independent agent. In 1986, he purchased the agency with his brother Frank, and in 1990, he formed his own agency, RA Ward Agency. In 1993, Bob merged his agency with the Whitford Insurance Network, Inc.  in Exton, PA.

Bob earned his CIC designation in 1985, his CPIA designation in 1989, and his CWCA designation in 2009.

Bob has also been active in insurance education, and in 1995 was accepted onto the National Alliance CIC Faculty. Bob has taught commercial insurance seminars in over 25 states to date.

Bob currently lives in West Brandywine with his wife Diane.  He has two sons, Brian and Kevin.

Mark Eckhoff

Sales Agent
  • 610-524-7860 ext 104

  • creek33@comcast.net

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Mark has represented Whitford Insurance and its diversified companies since 1995.  He has expertise in both personal and commercial lines of insurance.  Mark has grown his business exclusively on a referral basis and has hundreds of satisfied customers in and around Delaware and Chester Counties.

Mark lives in Garnet Valley, PA with his wife and daughter

Brian Ward

Sales Agent
  • 610-524-7860 ext 124

  • bward@whitfordinsurance.com

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Brian has worked in the insurance industry since he graduated Magna Cum Laude from Muhlenberg College in 2010. He worked as an Auto Physical Damage Claims Adjuster for Travelers Insurance for 1.5 years, then moved to a Claims Operations Analyst position with Travelers for another 1.5 years.

Brian joined Whitford in January of 2014 where he worked as a Personal and Commercial lines account manager for 2 years. Currently, Brian is in an outside sales role, specializing in both Personal and Commercial lines of business.

Amy Brill

Office Manager
  • 610-524-7860 ext 107

  • abrill@whitfordinsurance.com

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Amy has worked in the Insurance industry since graduating from the University of Florida in 1979. Her first employer was the Florida Farm Bureau adjusting workers compensation claims. She then worked as a group insurance underwriter for BMA Insurance in Kansas City.

Amy has been helping Whitford clients with their insurance policies for the past 18 years in both personal and commercial lines.  She earned her CISR (Certified Insurance Service Representative) designation in 1999 and her CIC (Certified Insurance Counselor) in 2001.

Amy has been married to her husband Fred for 36 years and has raised 3 great children and a lovely Golden Retriever named Daisy. She also is a brand new cat owner when Willow joined the family.

Terrie Fissel

Commercial Account Manager A-H
  • 610-524-7860 ext 105

  • tfissel@whitfordinsurance.com

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Terrie has worked at Whitford Insurance since 2003 exclusively in the Commercial Lines Department. She earned her CISR (Certified Insurance Service Representative) designation in 2006.

Terrie strives to provide the best product at the most competitive premium for all of her commercial lines clients.

Deb Gallen

Commercial & Personal Lines Account Manager I-O
  • 610-524-7860 ext 111

  • dgallen@whitfordinsurance.com

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Debbie has a strong customer service background and is a licensed Pennsylvania Property and Casualty Insurance Agent. She is helping both business and personal lines clients with their questions and policies.

Debbie is married with three children and lives in Delaware County.

Sandee Paugh

Commercial Account Manager P-Z
  • 610-524-7860 ext 103

  • spaugh@whitfordinsurance.com

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Sandee has been with Whitford Insurance Network for 14 years working first in personal lines and then for the last 3 1/2 years as a Commercial Account Manager. She earned her CISR (Certified Insurance Service Representative) designation in 2008.

Colleen OConnell

Personal Account Manager A-H
  • 610-524-7860 ext 109

  • coconnell@whitfordinsurance.com

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Colleen, a recent graduate of Shippensburg University, was raised in West Chester. A proud Henderson Warrior. She is currently helping personal lines clients with their insurance questions and policies and also is instrumental in getting out the Whitford newsletter monthly. She currently resides in West Chester with her best friend, a rescue dog named Wu.

Traci Teal

Personal Account Manager P-Z
  • 610-524-7860 ext 110

  • info@whitfordinsurance.com

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Traci is a mother of one son who aspires to be a pastry chef. She has two kitties that she adores. Traci is excited to be the newest member of the Whitford Insurance Network family.

Diane Ward

Bookkeeper
  • 610-524-7860 ext 106

  • dward@whitfordinsurance.com

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Diane has worked with numbers since graduating from Millersville University in 1982.  First as an account manager with AMP Inc.; then as a credit analyst with Chase Aircraft Finance Co.

Diane joined her husband, Bob, at the F.J. Ward Agency in Coatesville in 1986 handling accounts receivable/payable duties on a part-time basis. She continued handling the bookkeeping/accounting duties at the R.A. Ward Agency in 1990 and then at Whitford Insurance Network, Inc. in 1993.

Diane currently lives in West Brandywine with her husband, Bob.